If you have any questions relating to your order or your customer account, please get in touch using the contact form.

You can also call our Service Center on +41 (0) 848 / 85 3333.

We are here for you Monday to Friday from 8 am to 8 pm.

Exceptions Service hours
August, 1st Swiss National Day No Service
October, 3rd German Unity Day No Service
November, 1st All Saints' Day No Service
December, 24th Christmas Eve No Service
December, 25th Christmas Day No Service
December, 26th Boxing Day No Service
December, 31st New Year's Eve No Service

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If you move the mile slider to the left or right, all prices and mile details on the page will change. You can use the mile slider to define the miles to be redeemed and automatically display the payment amount in CHF. Alternatively, you can enter your required miles amount in the free text field.

When you are logged in, you can see your current miles account balance. The miles/CHF mix is adjusted with this value.


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